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Refund

  • Items can be returned or exchanged within 24 hours of receipt of purchase.
  • Item must be in original packaging and condition with no signs of use or damage.
  • To return or exchange an item, you must contact our customer service department by email or phone number listed on the website.
  • The buyer must provide information about the order, the reason for the return or exchange and the desired action (refund or replacement of the product).
  • We will provide instructions for returning the item.
  • Refunds will be made to the same payment system used to make the purchase within 14 working days of receipt of the returned item and its inspection by our department.
  • If the buyer wishes to exchange an item for another, we will provide instructions on how to return the original item and ship a new item and collect the returned item.
  • Some items such as merchandise may not be eligible for return or exchange policies due to security concerns.
  • Shipping costs for returning an item will not be refunded unless the item was received in a damaged or defective condition.
  • We reserve the right to refuse a return or exchange of an item if it does not meet the stated return and exchange conditions.